Many e-mail and Internet companies use complex programs to block unwanted e-mail, or spam. Sometimes, however, these programs block e-mail you want to get.
To Ensure You Are Receiving Our Emails Do The Following:
Be sure to add email@example.com to your email white list. A whitelist is a list of accepted e-mail addresses or domain names from which an e-mail blocking program will allow messages to be received.
Do you HAVE to do this?
We would appreciate it! There is nothing more frustrating than waiting for an email response and finding out days later it was sent to your junk folder days ago. That is why it is important to Whitelist our email address. Don’t worry – we will NEVER spam you or share your email address. But we need your help to make sure we can communicate!
Every e-mail system is different.
Below are instructions for some of the more popular ones. If yours isn’t here, please contact your ISP’s customer service folks for their instructions. (Forward the answer to me, and we might add it!)
If you’re using some sort of spam filtering or blocking software yourself (in addition to what your ISP provides), we’ve also listed instructions on how to exempt our email address from some of the more popular of those programs.
1. In your inbox, locate an email from firstname.lastname@example.org (ex. the email that brought you here!)
2. Drag this email to the “primary” tab of your inbox.
3. You’ll see that our emails will go to your primary folder in the future!
When opening an email message, a “+” symbol should display next to From: and the sender’s name. Select this and an “Add to contacts” pop-up should appear. Select “Save”:
Select “Mail” and “Preferences” from the top menu.
In the “Preferences” window, click the “Rules” icon.
Click the “Add Rule” button.
In the “Rules” window, type a name for your rule in the “Description” field.
Use the following settings: “If any of the following conditions are met: From Contains.”
Type the sender’s email address in the text field beside “Contains.”
Select “Move Message” and “Inbox” from the drop-down menus.Click “Ok” to save the rule.
Outlook 2003 & Later
1. Right-click on the message in your inbox.
2. Select “Junk E-mail” from the menu.
3. Click “Add Sender to Safe Senders List.”
It will only take a second to do this – and we appreciate your help to make certain we can provide the fastest possible response to your inquiries!